******** and poor service

on the 9th March i logged a complaint here on hellopeter mickey mouse bank and Danzig Boyce<br> from Group Customer Care promised me that matter will be investigated and they will give me feedback. upuntill now i haven't received any feedback. and what makes me angry is that every time i call *** i get told that this will be resolved, for ****en sake they are even telling me lies that the insurance will not be loaded on my profile yet on the 10 April they issued statement showing that the amount of 518.16 will be deducted for insurance.<br> i'm so ****ed off with this ****'n poor service i get and have to fight for my money like i slept for it. how the hell to they load insurance yet i submitted the proof that my car has insurance and they confirmed by SMS on the 12 March that it is sorted. on the 22/04/2015 Anthony told me that he cant get the answer from the so called top management with regard to my query. i have experienced the painful, horrible service with this bank. if this amout can be deducted from my account i might even forfeit my child education trust fund because its debit order goes on the 27th. even now no one bordered to get back to me and tell me whats is happening.