IP
Ian P
1 reviews | Active since Jul 2013
13 May 2026, 17:26
Cheated
ABSA is currently charging me R450 pm on a loan that should be deducting R53 pm, after a lump sum payment.
When calling the customer care and insurance line I get met with agents that raise their voices and talk over me.
I need to understand how ABSA can assist to stop charging such ******ion level fees.
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Absa's replyOfficial
14 May 2026, 11:15Dear Ian Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Absa's reply14 May 2026, 11:15
Official
Dear Ian Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe