K
Khutjo
1 reviews | Active since Feb 2023
09 Nov 2024, 10:28
Chatwallet
My mom sent me a cashsend today that went to the chat wallet, I tried doing the registration and whatever else they want.... but the after entering my ID, I get this text "Got busy? *Type ‘Hi’* when you're ready to start banking again. 👋
💡 We ended the chat to keep the cash in your Wallet safe. 🔐", after it wants me to start the process over & over again. Its been 5 hours and still cannot withdraw my money. I'm stuck now.
Absolutely the worst experience with the chatwallet and it's not the first time something like this happen.
Cashsend wasn't a problem before this chatwallet was introduced
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Absa's replyOfficial
11 Nov 2024, 08:48Dear Khutjo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply11 Nov 2024, 08:48
Official
Dear Khutjo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,