Chathy Chauke from Goldman refused me a service

I went to ABSA branch at Golman street in Florida to query an amount that went off my account unauthorized from an offs**** company. I was attended to by Cathy Chauke who seemed extremely reluctant to assist me with my query the moment I explained the reason for my visit. After I showed and confirmed for her the transaction from my banking app, she then googled the company name that debited the account and brushed me off by saying I should go call the company and hopefully they will refund me. Instead of listening to I decided to join the queue and was later-on attended to by Kia Roberts, the lady quickly put me through on the line with the ***** department where I logged my case ref (***6) and Shaqill Khan friendly replaced card and explained the next steps. Cathy Chauke's approach to my plea for assistance is completely and totally unprofessional and she should not be allowed to mislead clients with their hard earned money especially where there is a ***** risk. I'm completely unhappy with the level of service I received from her or lack of thereof.