ChatBanking Not Working

Item: Absa
Rating: 3
Author: Washington T

My ChatBanking (WhatsApp Banking) stopped working on Friday. Over and over I send the messages "hi" or "home" and there is no response. Yesterday (Monday) I called ABSA Private Assist to resolve this issue and I was told someone would be in touch via email....but no-one has been in touch..

The biggest reason I like ChatBanking is the Mini Credit Report feature which is an extremely useful tool if you just want to view your credit score.

Can you please see to it that my ChatBanking is restored (not sure if there are other users experiencing the same problem)

Helpful (0)

Replies (2)

Absa's replyOfficial

10 Oct 2018, 14:31

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply10 Oct 2018, 14:31

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's replyOfficial

11 Oct 2018, 12:28

Hi Washington Tsododo

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** progress will be provided within the next 2 working days. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,

Absa's reply11 Oct 2018, 12:28

Official

Hi Washington Tsododo

Best regards,

ChatBanking Not Working

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