CHARLOTTE SCHUTTE - Collections Team leader/Manager

I am extremely frustrated with the level service I am getting from the ABSA vehicle finance team. I received an email from ABSA on the 16th of October (which I have shared with them countless times) where Absa is advising me of my new terms on my vehicle account. However, I still kept getting calls from ABSA every day advising me that I am in arrears.

I have been requesting to speak to a manager by the name of Charlotte Schutte from last week Friday (The 14/11/2025 till today being 17/11/2025 and instead of her calling me she asks her consultants to call me and the reason given to me today is that she is in a meeting. I cannot honesty comprehend how a manager can be in a meeting from Friday till today and not be able to spare 15 minutes to call me back and give me feedback on my Flippen query, yet she has the time to ask her consultant to call me instead of her calling me back.

I NEED FEEDBACK ON MY QUERY AS A MATTER OF URGENCY AND CAN THIS MANAGER PLEASE CALL ME BACK.

TO TOP IT OFF, I HAVE ASK COUNTLESS TIMES OF WHAT THE COMPLAINTS PROCESS IS WITH ABSA AND NO ONE HAS SHARED IT WITH ME.