cP
cayleigh P

1 reviews | Active since Sept 2015

16 Nov 2015, 16:25

Charhes

Good Day, i never used to have problems with ABSA until this passed year. They keep *****ing me over. I have a credit card, yesterday i had R402 left and i spent R44 so in theory i should have R358 now all of a sudden i see i have R311 left. I have spent all day trying to figure where the other amount has gone to. I remember that i swiped for R46 on Friday evening. But after swiping that amount i had R417 left but i kind of put 2 and 2 together i see that the amount i swiped for on friday night only cleared last night, yet i get my sms's every time i swipe and they tell me how much i have after i swipe. They tell me i have R417 after i had swiped on friday night, then why deduct the amount again. That is *****ing!!! These chip cards that absa has just causes so much problems and they are not willing to fix it. They give me an excuse each time. If i keep get **** service like this i will be moving to another bank in the new year. There is way to many uncer*****ies with them and they just deduct amounts without the consumers consent.I can bet you that the call that i will get from them now will just be excuses and i will just have to be happy with it.

0
Replies (1)
Absa
Absa's reply17 Nov 2015, 08:58
Official
Hello caypick,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd

Best regards,