Charging for equipment not on site

<p>To whom it may concern</p> <p> </p> <p>We own a business based in boksburg.</p> <p> </p> <p>We make use of an ABSA terminal for debit card transactions.</p> <p> </p> <p>We now picked up that we have been charged for rental of 2 terminals for a total of 9 Months where we only have one terminal on site.</p> <p> </p> <p>Rental charged per Month per terminal is R421.80 and adds up to a total of R3796.20 per terminal.</p> <p> </p> <p>Now that we have queried it with ABSA we are informed that they can only credit us for 3 Months??</p> <p> </p> <p>This makes no sense as we did not have this additional terminal on site meaning we are out of pocket for the amount of R2530.80</p> <p> </p> <p>Ref number for the call is ECf4bea5be.</p> <p> </p> <p>Please can something be done about this ASAP. - I wonder how many other customers does not realise that ABSA is doing this to them.</p> <p> </p> <p> </p> <p> </p> <p> </p>