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Shaun S

1 reviews | Active since Jan 2011

30 May 2015, 11:43

Charging for Change being made.

As a Long time Customer to Absa I am very, very disappointed with what happened this morning at your Atlasville, Atlas Mall branch. <br> <br> I went this morning to your branch to get Change. Like I did 2 times before in the week. Only to get charge R53 and some odd. Ok yes my company do not bank with Absa, but I do. After speaking to some what of 3 of the Absa workers and all telling me that I will get charge and explaining to them that I am a Absa Customer. They just refused to help me as a Absa customer. I also asked them why are they only charging me now and not the previous 2 times they told me cause this is now an bigger amount. Ok ok, so lets say for interested sake I will ***** money from Absa very small amounts, nothing will happen to me. Or is it just a case of being irritated because its now the 3rd time I am coming back for change. <br> <br> And also if it is the case of because the 1st 2 times that I visited the branch it was allowed cause my amount of change needed was not big. Then I will just in the future visit the branch 3 or 4 times a day with small amounts and then there is no problems. <br> <br> And also guys please start smiling. You work with customers.

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Replies (1)
Absa
Absa's reply01 Jun 2015, 12:05
Official
Hello Shaunfnf,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd