Charging for an account I do not have access to

My wallet Got ****** 6 months ago and upon that I used my app to stop the Absa card and ordered a New one. Till this day I haven’t received my card but I’m being charged for something I do not have nor have access to, I can’t even use it on my Apple Pay but I am being charged monthly for something I do not use. The Absa Call Centre calls me almost every day to tell me that my account is in arrears but when I ask about when I will get my card they keep transferring me to different people. Is it possible for me to close that account even though it’s in arrears. Arrears that I did not cause, because I do not have access to the card. It would make sense for me to pay if I was using the card be it Apple Pay or the physical card itself but I haven’t used this card in 6 months. Absa really needs to do something about this