JvdM
Johan van der Merwe

1 reviews | Active since May 2016

02 Aug 2017, 17:46

Charging fees to replace a card that expires

<p>I find it shocking to see that Absa charged me R120 to replace a card that expires. I would understand if it was for a lost or damaged card, but for an expired card is ridiculous. The fact that this was not even mentioned when I got the replacement card is even worse. This sounds like a money making scheme. Just imagine the amount they make of this. No wonder everybody is leaving Absa, maybe I should also consider this. If I close the account and open a new one I'm sure it would be cheaper.</p>

0
Replies (1)
Absa
Absa's reply08 Aug 2017, 07:36
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd