Charges for unused - duplicate account:

<p>Good day,</p> <p> </p> <p>This is a follow up email as I’m receiving no correspondence whatsoever from Absa actionline.</p> <p> </p> <p>Awaiting your feedback.</p> <p> </p> <p>Regards,</p> <p>Ndumi</p> <p> </p> <p>From: Ndumiso Kabini <br /> Sent: Wednesday, February 01, 2017 9:45 AM<br /> To: ********** /> Subject: Charges for unused - duplicate account: <br /> Importance: High</p> <p> </p> <p>Good day,</p> <p> </p> <p>I received a call from the collections department and was informed that my current account is arrears, please refer to below:</p> <p> </p> <p>Please urgently assist. I app**** for an overdraft online around October 2016 and was under the impression that the account that was created was the facility (account number: ********** 692) I then transferred funds to the account to activate as I thought that was the process. I then realized that this account doesn’t give me an overdraft, I then stopped using the account as the account seems to be a duplicate of the account I already have with Absa (features of my platinum account and charges are the same) so in light of that I keep on getting charged for an account that I don’t use and it’s a product I did not apply for, so why must I pay double charges for an account that is same as my platinum cheque account? Also, I did not even get a card for the account, however I get charged. The account which I use is the ********** 605 and I have the card and debit orders running on it. I believe a fair thing to be done is to write off the charges and close the account because of the following 4 reasons:</p> <p>(1) Account is not an overdraft (I app**** for an overdraft online, please investigate).</p> <p>(2) Account is a duplicate of features of the Platinum chq account I already use.</p> <p>(3) Charges are the same for both products and one account is not in use at all.</p> <p>(4) My salary has never been paid to this account and such I shouldn’t be incurring duplicate charges (Platinum chq vs Platinum current)</p> <p> </p> <p>In keeping to TCF, I shouldn’t be expected to pay for something that’s a duplicate of an already existing account and what’s more, it’s not what I have app**** for when doing the application online.</p> <p> </p> <p>Please also find attache email sent to ********** requesting the account to be closed, yet no auctioning of this request was ever done (evidently). Note, the email was sent in November after it came to light that the account in question was in fact not an overdraft that I app**** for. Also, the two account mentioned for closure don’t have cards linked to them (I only have a bank card for my Platinum chq card).</p> <p> </p> <p>Awaiting your prompt assistance in this regard as this is affecting my credit score.</p> <p> </p> <p>Kind Regards,</p>