Charges for insurance but cancells it without my consent
<p>27 months ago I purchased a vehicle via absa fiance, along with it I took out a mechanical plan as well. They debit me R484 for this each month. Fast forward to today I try and make a claim and I am told that the policy was cancelled 4 months ago since it's only a 24m policy. Not only has their agents have the audacity to tell me to email them proof , but they have absolutely no regard for the sense of urgency. Their solution is to refund me 3 months policy which is not acceptable. </p> <p>Now I am sitting with a 28K bill to pay because some imbicil decided it was a good idea to cancel the policy, or never advise me that it will be cancelled. </p> <p> </p> <p>I need someone to contact me as I will not leave it here, I made a new finance deal with absa the last week which I am strongly considering cancelling A.T.M. </p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Hi Nthabiseng ,
Please use my ID number to find the account number, as the consultants cannot give me any feedback. Have lodge a complaint on the 9th already and still no feedback although I follow up each day.
I have now spoken to the following departments:
Innovation Group,
Absa Brokers,
AIP
Absa Asset and vehicle financing
Extender cover department
To no avail.
Hi Nthabiseng ,
Please use my ID number to find the account number, as the consultants cannot give me any feedback. Have lodge a complaint on the 9th already and still no feedback although I follow up each day.
I have now spoken to the following departments:
Innovation Group,
Absa Brokers,
AIP
Absa Asset and vehicle financing
Extender cover department
To no avail.
Not surprised that I have still received zero feedback from ABSA.
This has completely made me lost intrest in all dealings with ABSA, I will continue to move all my accounts and financing away from them,
Just Pathetic.
Not surprised that I have still received zero feedback from ABSA.
This has completely made me lost intrest in all dealings with ABSA, I will continue to move all my accounts and financing away from them,
Just Pathetic.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
This is my last reply to this:
ABSA admitted by overcharging me and basically gave me a response of "Call the ombudsman".
So to clarify, they sold me motorvehicle insurance, billed me 27 months. When I tried to claim they told me it was only a 24 month contract eventhough they charged me 27 months, their solution is to refund me 3 month premium although they admitted on email they even overcharged me for 27 months. The only way they "informed" me that the policy is a 24 month one was via an email which they confirmed on email that this was never sent to me.
I have since responded to "Buhle Sithole" on April 11, and still have not received any response.
I have afforded ABSA enough time to resolve this matter, from here on out I will NEVER deal with absa again, and considering the amount involved I will now go both the legal and ombudsman route.
Needless to say, ABSA is beyond pathetic.
This is my last reply to this:
ABSA admitted by overcharging me and basically gave me a response of "Call the ombudsman".
So to clarify, they sold me motorvehicle insurance, billed me 27 months. When I tried to claim they told me it was only a 24 month contract eventhough they charged me 27 months, their solution is to refund me 3 month premium although they admitted on email they even overcharged me for 27 months. The only way they "informed" me that the policy is a 24 month one was via an email which they confirmed on email that this was never sent to me.
I have since responded to "Buhle Sithole" on April 11, and still have not received any response.
I have afforded ABSA enough time to resolve this matter, from here on out I will NEVER deal with absa again, and considering the amount involved I will now go both the legal and ombudsman route.
Needless to say, ABSA is beyond pathetic.