VG
Vuyokazi G

1 reviews | Active since Jan 2019

14 Jan 2019, 20:51

Charges

Had a cheque acc with absa, went to the branch to close the account sometime last year but couldn't be assisted because I ddnt have an ID (lost it) , 2 months later I got a call from MBD saying my account has been handed over by Absa , I owe them R2300 for charges that I was never told about, ddnt receive any calls or emails from absa informing me about these accumulating charges. Worse these charges are being listed on my Bureau report. I called client care and they kept transferring my calls with no clear answer. I'm disappointed and very angry with your service aswell.

0
Replies (2)
Absa
Absa's reply15 Jan 2019, 11:52
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange

Group Customer Care
 Absa Bank Ltd

Best regards,

Absa
Absa's reply15 Jan 2019, 11:53
Official
Hi Vuyokazi Gcinisa
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,