Charged unnecessarily

Yesterday I lost my credit card which I also used for my cheque account. Today I went to the branch to renew my card and I opted to renew a debit card which I was told that I will be charged R140. I then requested the consultant to stop the credit card but the consultant said she cannot be about to do that, I should call the card department.

When I call the card department to stop the card I was then told that they will charge me another R140 just for me to stop the card. What I don't understand is that I didn't request to renew the card, I only wanted the card to be stopped so that who ever picks it up don't use it, but am charge R140 just for that, so all in all I have been charge R380

I spoke to the team leader, the team leader said this is how the system was build, it charged R140 just to stop a card.