1 reviews | Active since Mar 2018
Charged to death
I had a cheques account with ABSA which I stopped using 3 months ago, my issue was with the cheque card. The cheque card does not fare well with competitor cheque cards which allow for Aiport Lounge access, toll payments, car rental, etc. I felt the ABSA cheque card was equivalent to the Capitec savings card at 10 times the price. I have 4 debit orders that get returned as unpaid and I end up getting charged close to R1000 in bank fees for a redundant account. I have made numerous calls and branch visits and I get shunted from pillar to post. It would seem that ABSA is deliberately keeping these debit order because of the obvious gain to them. On my last branch visit the rude consultant insisted that I call a number to make arrangements and that she would not stop the debits until I make the arrangement. What arrangement when the bank doesn't want to stop these debit orders? Please cancel the debits, I will never use that account again.
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
