Charged replacement fees for Card's i never received.

I opened two MegaU accounts for my kids online, i was told via telephonic conversation with a absa representative that i need to take the kids ID copies to any Absa Branch and they will assist with cards for my kids, i did that and now see i was charged R280 for replacement fee for the NEW cards. I did phone about it and was told that two card's was issued already, i requested that they showed me where i signed for these card's and they told me when and where...the joke is the card that they are talking about is my debit card that was lost and i got a new one and was charged R140 for that card as well, i want a refund for these two card that i took or proof of where i signed for these card's.