Charged R436 without consent or knowledge on student account

I am absolutely shocked and disappointed with ABSA. I am on a student account, which is supposed to have minimal or no fees, yet on June 1st I was charged R111.02, and now on July 1st I was suddenly charged R436.13, all under vague "transaction fees".

I did not authorise any changes to my account, nor was I sent any communication about this. I check my emails and messages regularly, there was no warning, no consent, and no explanation.

As a student, this amount may seem small to some, but it has completely destroyed my monthly budget. I am now struggling because of a charge that should have never happened.

To make matters worse, I am currently overseas and cannot visit a branch or call the support line, so I am left helpless while ABSA takes my money without justification.

This is unacceptable. I demand an immediate investigation, a full breakdown of the charges, and a full refund of all unauthorised fees.

ABSA, you are supposed to support students, not take advantage of us when we can least afford it.