Charged R406.50 for the R179.00 package in a R107.00

Where do i even begin with this love/hate i have with Absa, i still ask myself how am I still sticking with them. I have been with the bank for more 6 or 7 years now. The did come through for me at times which I always appreciate but Yhooo, they have also let me down more that i care to count.

Currently - Im being charged Premium Banking amount on the Gold Value Bundle card. After loosing my Premium Banking card, i went to Sandton to report and open another account. My card was ordered when it came back it was Gold Value Bundle card, i complained the guy who was helping me on the day, said that's what was ordered. If i want Premium Banking card, i will have to ORDER it again and wait, dude i didn't have that time so i let it slide. But now why charge me for something that you REFUSED to give me. Last i remember your card is determined by minimum income so what the hell is this?

As if this is not enough. My bank have packages, you are charged 1 fee for the everything; well i believed but Absa decided to start charging me for INTERNET BANK FEE TRANSACTION CHARGE SEE CHARGE STATEMENT DETAIL ADMIN CHARGE SEE CHARGE STATEMENT DETAIL MONTHLY ACC FEE SEE CHARGE STATEMENT DETAIL OD: LEDGER FEE

So now i get charged R406.50 in some month for the R179.00 package in a R107.00 card ... does that even make sense.

One of my benefits is supposedly Free will but not me i get charged R115.00 per year for my will.

So i regard myself as a loyal client to Absa, and my Bank here always says i can talk to them right? So i sent them an email and ask that as their loyal client can they please reduce my Loan interest rate as form of reward to make me happy as a client. You would expect that when they do those Ads about caring for you, they mean, but no, they told me straight up they wont change it because that is the contract i signed. I know that hence i asked if they can please reduce it and didn't say they overcharging me.

Can someone at Absa hear me and for once treat me like a Real loyal customer that i am. This relationship is draining now.