ZM
Zeenat M
1 reviews | Active since Sept 2010
04 Sept 2017, 13:55
Charged interest for nothing
On the 29th of July I settled my ABSA credit card bill in full. I get my statement for for August only to see that I was billed interest of R51.73 for no reason. I tried calling the call centre to enquire only to have to deal with people who don't even understand what interest is. It just cost me time and more money making that call.
Why was I billed R51.73 when I had already cleared the previous balance owed well before the due date???
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Replies (2)
Absa's replyOfficial
05 Sept 2017, 10:46Dear Customer
Kindly provide me with your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Sept 2017, 10:46
Official
Dear Customer
Kindly provide me with your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
ZM
Zeenat M's updateReviewer Update
07 Sept 2017, 15:39Hi Vanessa,
I sent my details and still haven't heard anything. When will I get a response?
Thanks,
Zeenat
ZM
Zeenat M's update07 Sept 2017, 15:39
Reviewer Update
Hi Vanessa,
I sent my details and still haven't heard anything. When will I get a response?
Thanks,
Zeenat