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Clarence N
1 reviews | Active since Jan 2021
10 Feb 2021, 11:29
Charged for something that was not delivered
I recently opened a cheque account with absa after four weeks the card was not delivered I then went to a brunch at menlyn Maine we tried to trace where my card is the calls were not being answered the consultant did a a card for me only to find this month I've been charged R140 for a replacement fee for a card that was never delivered in the first place.
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Replies (2)
Absa's replyOfficial
10 Feb 2021, 12:07Dear Clarence, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-****4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply10 Feb 2021, 12:07
Official
Dear Clarence, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-****4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
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Clarence N's updateReviewer Update
14 Feb 2021, 12:24Thank you for handling the matter was solved
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Clarence N's update14 Feb 2021, 12:24
Reviewer Update
Thank you for handling the matter was solved