Charged for services not requested.

<p>Upon looking at my bank statement today, I found two charges, both for R15 each - "MONTHLY ACCOUNT FEE" and "Monthly Credit Account Fee". When I enquired on Absa's Facebook page what these two charges were, since I had only always been charged for the monthly credit account fee, I was told that the "monthly account fee" was for value-added features on my credit card - features that I never asked for. I was then told to phone an 0861 number - at my cost - to have someone "address my concern". Indeed, I find it extremely concerning that 1. Absa charges people for services that they have not asked for, and 2. they refuse to do anything about it when asked to help.</p>