Charged for new card but never received card

<p>I am utterly digusted with Virgin money. My card has been paid up and I was told if I dont use the card I will not be charged a service fee as I wanted to close my account. In February my card was ****** so I reproted it ****** and was going to be issued with a new card. It is now May I did not receive the new card and then I recieve an sms stating To continue to enjoy the convenience of your Virgin Money Credit card a payment is needed. I call in and they tell me I owe R51 why is this I dod not owe yourll any money and I did not receive my new card it is 3 months gone now. Please issue me with a paid up letter cancel my card and refund me the R51 .</p> <p> </p>