1 reviews | Active since Apr 2012

28 Mar 2017, 08:25

Charged for faulty ATM

<p>On Friday 17 March 2017, i went to an Absa ATM (Brixton Protea Centre) , these machines almost always have an issue , and there are numerous complains about them by customers but they have never been replaced or serviced it seems.</p> <p>Anyway i proceeded to slot in my card to draw cash, but the card simply just dropped in the machine , and wouldnt come out.</p> <p>anyway quit annoyed and needing cash urgently , i used my own fone with my own airtime to stop my card, i then needed to borrow money for the weekend before i could go to the bank on Monday morning.</p> <p>i got to the bank promptly before 9am before they opended at the Sandton Branch, but only got done at 10, and what really gets me worked up about everything is Absa still hav ethe odesity to charge me R120 for a new card.</p> <p>so to summerise , the Absa ATM takes my card, im without cash for the weekend, i have to use my own airtime to stop the card, i have to take time off from work on Monday to get it sorted, im made to wait an Hour at the Branch and i still get charged R120.??????</p> <p> </p> <p>i find this absolutley ridiculous and demand the fee be waivered!</p>

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Replies (5)
Absa
Absa's reply28 Mar 2017, 12:25
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account number or ID number to enable me to log a formal complaint for you.

Regards

Claudette

's update28 Mar 2017, 13:09
Reviewer Update

My Account number is ********** 549

Absa
Absa's reply29 Mar 2017, 07:08
Official

Dear Customer

Thank you for your response.

The details as requested did not pull through, please send me a private message.

Regards

Claudette

's update29 Mar 2017, 08:10
Reviewer Update

Account Number : ***

's update30 Mar 2017, 10:47
Reviewer Update

May I Please have feeback?