Charged for expired card that was retained by atm

<p>My wife recently tried to draw money from an ABSA ATM. It retained her card and said that it had expired. The lady in the bank who assisted us gave us a new card. She was asked if there would be a charge for the new card, to which she rep****, NO. On checking the statement, we can see that they have charged R 100 for the new card. This is not acceptable, as we did not request a new card. We would be happy to continue using the old one. It is not through our negligence that the card was lost, damaged or ******. Is this a new way that ABSA can ***** us out of money every few years. ABSA needs to refund the money or this account will be closed, as will my platinum account be closed.</p>