Charged for debit card due to faulty ATM.

I withdrew money yesterday at the Absa ATM at Crossings Nelspruit. The Absa ATM card reader were malfunctioning and didn't push my debit card out far enough to take it after I did the cash withdrawal and ended up that my card were retained and the transaction reversed. I immediately went to Absa Square to report the faulty ATM and for a new card to continue my monthly and Christmas shopping.

Why am I then now charged R 120 for a new debit card if their ATM were malfunctioning. None of this were my fault that my card were retained and why should I be charged for their faulty equipment.\

I want my money back.