JL
Janette L

1 reviews | Active since Jan 2015

01 Sept 2015, 16:36

Charged for CC that hasn't existed for 3 years

I downgraded my Platinum package to a flexi value bundle 3 months ago, I mainly did this because I did not use the credit card that was part of the package and the fees (R205/m) was exorbitant. This was effective from mid-June 2015.<br> <br> I have not used the CC in 3 years time. In fact, when the previous card expired I did not pick up my new card because I prefer using my Discovery CC. Surely Absa should be aware of the fact that the card was never activated.<br> <br> Because I explicitly asked that my Platinum PACKAGE (not only the checque account) be replaced, I assumed the credit card will be cancelled.<br> <br> But maybe that's too much to ask. This month the 3-year inactive Credit Card that I did not want was charged with R55.70 as a monthly service fee.<br> <br> COM'ON!!!! What more am I suppose to do?????

0
Replies (1)
Absa
Absa's reply02 Sept 2015, 15:51
Official
Hello stillsotired,



Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd