CM
Chris M

1 reviews | Active since Sept 2014

03 Dec 2015, 08:36

Charged for archived statements. Ridiculous!

I queried why we were charged 194.90 on 2015.9.30 and was told we viewed archived statements. My argument is that it is ridiculous charging us for statements that are pdf versions and had already been paid for! WHY must we pay for it? We had a call and got nowhere. Our monthly account fee is 149 a month, the statements do not require anybody to do a search. The website also does not prompt or warn you that you will be charged to view archived statements.

0
Replies (1)
Absa
Absa's reply03 Dec 2015, 13:08
Official
Hello Vaina,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd