EN
Elsa N
1 reviews | Active since Oct 2016
26 Nov 2019, 10:09
Charged for a garage card that I dont have.
When my ABSA credit card was ****** a few months ago, I did not get a new one. I've never had a garage card. Now I get billed for a garage card every month. Spoke to a consultant a few months ago about this. He "cancelled" the card (which I didn't have) and assured me the issue was settled. I was not refunded for the 3 months that I was billed, but I didn't care about that. HOWEVER I still get charged for it each month.
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Replies (3)0
Replies (3)
Absa's replyOfficial
26 Nov 2019, 13:11Dear Elsa Naude Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply26 Nov 2019, 13:11
Official
Dear Elsa Naude Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
EN
Elsa N's updateReviewer Update
04 Dec 2019, 15:56Thank you. Koketso at the call centre assisted me and also closed the account for me.
EN
Elsa N's update04 Dec 2019, 15:56
Reviewer Update
Thank you. Koketso at the call centre assisted me and also closed the account for me.
Absa's replyOfficial
05 Dec 2019, 13:20Dear Elsa Naude Thank you for your posting. Kind regards,Rezona Louw Group Customer Care
Absa's reply05 Dec 2019, 13:20
Official
Dear Elsa Naude Thank you for your posting. Kind regards,Rezona Louw Group Customer Care