LS
Lee-Ann Sanders

1 reviews | Active since May 2017

31 May 2017, 09:35

Charged for a credit card I never agreed to

<p>I was contacted by Absa for a credit card. I went through the whole telephonic process. At the end they said i have been accepted but they will send through all the details and I have a certain amount of time to accept the card. I decided against it so I never responded. </p> <p>Next thing I get a courier company calling to drop off my credit card from ABSA. I said there must be a mistake and never received the card. </p> <p>Next thing I am receiving statements every month - ABSA is charging me for a card i never signed for, never accepted verbally or in writting. </p> <p>I have been trying to get hold of them but no one ever answers the phone and I end up spending more money on their automated phone system. </p> <p>I want a refund for all these months of money coming off my account and to be taken off their system completely. </p> <p>Please could someone from Absa call me about this and give me a refund. Thank you. </p> <p>Lee-Ann Smith/Sanders</p>

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Replies (1)
Absa
Absa's reply31 May 2017, 10:32
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette