Charged fees without being advised by a consultant at Centurion Mall branch

Complaint Reference: C-***1

When requesting a withdrawal from my notice account on the 30th of January, I sat with a branch consultant. The consultant then assisted me in calculating fees recoverable in order to maintain the minimum balance of R1000 to earn interest on my account. I was informed that I would only be paying the penalty and notice fee and that because I do not have a transactional account that I would receive cash. I then after receiving sms’s realised that my balance is not what I was advised it would be.

I lodged a complaint and the person who called me (assume it’s the branch manager) told me that I should’ve known better and they will not reverse the additional fee(cash withdrawal) and when I expressed my dissatisfaction with the outcome I was told I can go to the Ombud.

I am appalled by the treatment of this complaint as you can clearly see from the statement that we had left a balance of R1211,95 to ensure interest is received or I would’ve withdrawn the full amount.

If this is not rectified, I will refer this to the ombudsman as the representative of ABSA should not have misled me.