Charged fee that I was never advised of

I wanted to settle my Absa Home Loan in Feb 2016 and so called your Home Loan Call Centre to find out what internet details to use to transfer from my Investec account to the Home Loan. After calling more than 3 times and speaking to a different person each time, I could not get a proper answer from anyone. For this reason, I went to the Sandton City branch on 5 March(14h22) and asked if money could be transferred from my Investec account to settle the Home Loan. The consultant serving me said he could do it electronically and proceeded to make the transfer.<br> I called your Home Loans call centre today to enquire on the balance and have been told that I was charged over R2000 for a deposit fee and another R400 odd for interest that was still accruing on the Home Loan!!! Not ONCE did the consultant advise that 1) The charge would be that much and 2) That the transfer would not be immediate. If I was told of the charge upfront I would NEVER have EVER proceeded with the transaction nor would I have waited for 2 days for the transfer to take place. I absolutely refuse to pay these fees as I was NEVER ONCE made aware of these charges. Please reverse the charges and close account.