NB
Nonkululeko B

1 reviews | Active since Jul 2010

21 Aug 2017, 18:32

Charged 3 times for a bank statement

I went for a bank statement at Absa Maponya Mall this afternoon. First of all I waited for 40 minutes just to get a bank statement. Eventually the consultant assisted me. After printing the bank statement he told me that I will charged twice because my bank statement was too long. Apparently the system gives an error when they print long bank statements and they have to split it into two. When I got home I checked the bank statement and saw that I was actually charged 3 times, not even twice! It is not my problem that the system gives errors when they print long bank statements. Absa should fix their system! I was charged R75 for just one statement, as if their bank charges are not enough!

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Replies (1)
Absa
Absa's reply22 Aug 2017, 10:56
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd