Chargeback not processed

I got a R25 000 credit card transaction which I didn't make. I informed ABSA who refused to process the chargeback. After I contacted everyone at ABSA they agreed to process the chargeback until Amazon(the website the ********** transaction was made) could send them paperwork. So ABSA reversed the transaction and then three weeks later informed me that the papers were received and everything was in order so the transaction was reinstated. The credit card transaction was not placed by me, it was not placed on my account, and I never authorised it. So how could ABSA possibly NOT process the chargeback? They cannot explain this. They now tell me the case is closed and I must lay a charge with police. <br> <br> This is unnacceptable and I will be closing my accounts with ABSA. Thanks to all of those who did try and help me but the fact that you cannot reverse a ********** transaction that was not authorised by me, was not placed on my account, and which I reported immediately, is a complete deal breaker.