Chargeback

I requested Absa to assist me with a chargeback. But I was bluntly told Absa can't help me. Even going as far as ignoring the Visa/ Master cards rules. As a client I am disappointed that absa can't assist their clients. Who are mistreated by merchants. You choose to protect yourself as a bank, while your clients are being ****med by **********. I am leaving absa I cannot except such treatment and poor service from absa. For someone whose been with absa for over 12years. It hurts that they can't support their loyal customers.