SR
Samantha R
1 reviews | Active since Apr 2013
30 Mar 2021, 15:28
Charge for a debit card that is soon to be expired
My debit card is expiring in April 2021 and I contacted your Absa contact centre today to request a replacement the card. I was advised that I should request a replacement card via the App at a cost of R70.00.
The App does not provide an option for a card that is soon to be expired. Please advise why I should be paying a fee for a replacement card, when my card has NOT yet expired.
If I am required to pay for a replacement card that has not yet expired, I will gladly close my account and open one with FNB.
Kindly revert as a matter of urgency.
Thanks Sam
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Absa's replyOfficial
31 Mar 2021, 08:17Dear Samantha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards, Rezona Louw Group Customer Care
Absa's reply31 Mar 2021, 08:17
Official
Dear Samantha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards, Rezona Louw Group Customer Care