Charge Back Not Protecting me as a Client Exposed to **********

Upon being contacted by the merchants representative I was told that if I invested 5000 USD that day I would make 5000 USD profit and would get back my 5000 USD initial investment the next day and that I could continue to trade with my profits. Well that did not happen and I asked my private bankers to assist me in reversing the card transactions.

After may weeks of backwards and forwards. They referred me to Dawn Minnaar the head of chargebacks. Dawn asked me for the relevant information and docs and took almost 2 month to process the chargebacks. Then I was told hat the merchant bank had until 6th October to respond. I raised my protest and presented Dawn with proof that the merchant was a ***** and *******. All of my pleas have fallen to deaf ears and Dawn often did not respond to my emails and call until threatened with further action. I am seriously disappointed as a Private Client of the bank in the manner and standard of service received by all the concerned parties