Chaos dealing with poorly trained ABSA staff if ATM swallows cash

On Sunday 12th November a Standard bank ATM swallowed up my cash (R750) at noon.

I called the ***ABSA Customer services department THREE times and every single time I was told that Standard Bank must be the ones to submit a claim and resolve it and I was directed to contact Standard Bank. I did so twice - back and forth - as Standard Bank were adamant that it is Absa who must lodge a claim on a "ATM Claim agent bank form". One ABSA staff member even spoke to her manager who told me to contact Standard Bank. I have spent a fortune making phone calls and wasted valuable time I dont havee

It was only when I spoke to the ABSA ATM department (one of the customer services representatives said "Ill put you through to the ATM department who will confirm what I am saying") and it was only when I spoke to the guy in the ATM department that he confirmed that in fact Standard bank were correct and that ABSA had misinformed me THREE TIMES.

How can ABSA staff be so poorly informed and yet equally so confident of their facts? Incredible waste of my time and stress this morning.

In fact Standard Bank ATM department said they get calls all the time from ABSA customers who have been incorrectly directed to them so its clearly an issue.

I have made 6 long calls today and been told to drive down to the shopping mall to resolve it.

ABSA staff need additional training asap.