1 reviews | Active since Apr 2017

10 Apr 2017, 15:19

Chanique Lubbe Absa Jeffreys bay

<p>I very seldom write a review about my happenings,this sure is worth every word!</p> <p>I went into Absa bank Jeffreys bay to apply for a credit card, i was appointed to Chanique Lubbe were i explained to her what i was there for!</p> <p>She was very helpfull,she knew every step of hand,my questions were answerd straight away and so my aplication began!</p> <p>It was declined- Chanique explained to me why, and i sorted that hurdle and my aplication was declined again, now at this point all my needed documentation ,funds etc was in line for aproval, i left it to Chanique to sort it out, we ended up appying for a cheque acc with an overdraght, witch was again declined for WHO knows what reason- Chanique took it higher and by this time(day) i was in the bank from 8:30 we were back and forth,because there was no reason for credit to decline!</p> <p>Through all of this she was punctual about informing me what all the reasons were and what i need to do from my side in all the days that passed!</p> <p>Chanique then spoke to someone in management asking him why are they declineing my application- his response were "because of Higher mandate"</p> <p>Chanique did not take that as an answer,he then reduced the amount app**** for and approved!</p> <p>I need to let ABSA know what treasure works in the Jeffreys Bay branch- she knows how to be human about and follow right protocalls in her work,She deserves to be in a Higher possition in Absa,if it was not for her- i would have gone to another bank to apply for a credit card/ rellavant!</p> <p>Well done Chanique Lubbe you are a SURE asset to Absa!!</p> <p> </p> <p>Rubin Kleingeldt</p>

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Replies (3)
Absa
Absa's reply11 Apr 2017, 09:17
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply11 Apr 2017, 09:28
Official

Dear Customer

Thank you for bringing this matter to our attention, and welcome to Absa Rubin and we are pleased to have you as one of our valued customers.

As an Absa group it is a pleasure to hear and know that our staff members are assisting our customers to their best of ability. This message compliment will be forwarded to Chanique's manager for recognition.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update16 Apr 2017, 12:11
Reviewer Update

I greatly appreciate your feedback,

This lady is on TOP of her game!

Kind Regards

Rubin Kleingeldt