KS
Karen S
1 reviews | Active since Oct 2015
25 Aug 2020, 08:58
Changing your Home Loan debit order date impossible :-(
Good day I've been trying to change my Home debit and Personal loan debit order date. I've contacted the Home loans department 3 times now. Every time they advise it's been changed to the last day of the month. Again this month on the 25th I got debited and the d/o send back with me being charged for the unpaid d/o.
Please can I ask that someone will please assist me in getting this date changed for once and for all. I would also like the unpaid d/o fees reversed. I can not be held accountable for other peoples incompetence.
Thank you
Karen Swart ***
Helpful (0)
Replies (2)0
Replies (2)KS
Karen S's updateReviewer Update
25 Aug 2020, 09:55I've contacted the Home Loans department again.
Got assisted by a gentlemen (very helpful) ref. C-***7
He made a note of changing the d/o date tomorrow and promised to provide feedback.
I would like to get refunded for the d/o unpaid fees for last month and this month.
Thank you
Karen
Got assisted by a gentlemen (very helpful) ref. C-***7
He made a note of changing the d/o date tomorrow and promised to provide feedback.
I would like to get refunded for the d/o unpaid fees for last month and this month.
Thank you
Karen
KS
Karen S's update25 Aug 2020, 09:55
Reviewer Update
I've contacted the Home Loans department again.
Got assisted by a gentlemen (very helpful) ref. C-***7
He made a note of changing the d/o date tomorrow and promised to provide feedback.
I would like to get refunded for the d/o unpaid fees for last month and this month.
Thank you
Karen
Got assisted by a gentlemen (very helpful) ref. C-***7
He made a note of changing the d/o date tomorrow and promised to provide feedback.
I would like to get refunded for the d/o unpaid fees for last month and this month.
Thank you
Karen
Absa's replyOfficial
25 Aug 2020, 10:42Dear Karen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Car
Absa's reply25 Aug 2020, 10:42
Official
Dear Karen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Car