jT
jaice T
1 reviews | Active since Feb 2021
30 Sept 2024, 14:45
Changing personal details without consent
One of my work colleague forwarded emails he received regarding my personal bank account held at ABSA. Immediately I mailed ABSA regarding this as I did not change my personal details with ABSA nor did I provided consent that my details may change . Best part is that I received a call from employee of ABSA by the name of Jody whereby I was informed "that is the email on your profile on the system" I have requested proof where I changed or consented to changing my contact details without any joy . My Colleague is not even a client of ABSA. what a way to protect personal information from ABSA
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Replies (1)Absa's replyOfficial
30 Sept 2024, 17:03Dear Jaice, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply30 Sept 2024, 17:03
Official
Dear Jaice, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management
Best regards,
