Changing my account without my consent

Dear Customer
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. Please tell us more how was the account changed and it was changed from being what to what type. We will investigate and provide you with feedback timeously.
 
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd