DN
Denzil N
1 reviews | Active since Jul 2010
25 Apr 2026, 06:18
Changing debit orders without authorization
My vehicle finance instalment always went off on the 27th of every month. This month Absa decides to change that to the 24th without informing me and now charged me a fee for unsuccessful transaction! I did not authorize that you debit my account early and I want that charge reversed!
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Absa's replyOfficial
28 Apr 2026, 10:45Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply28 Apr 2026, 10:45
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,