Changing an E-Mail Address @ ABSA

ABSA Rewards: A couple of months ago, I also realized that I am no longer earning ABSA Rewards on swiping my card. After a few weeks to try and find out why, I finally got in touch with ABSA Rewards, who advised me that due to the changes on their end since January 2024, my current account basically is now excluded - quite a discriminative move I would think, without giving me a chance... I was instructed to go to the branch and either change my credit card to be my main account (quite a task as then Online Banking also will need to change with all the features, I am using...??!! After some phone calls between me and ABSA, trying to get this resolved, I went to the branch, met with the same guy (same meeting). Whilst with him, the call center called me trying to resolve my problem and I actually had the two of them from ABSA then had a chat, to resolve the matter and I was promised to be informed soon. Almost two weeks later, I had to call the branch again on Friday, who then would have reminded the Call Centre agent, but still no call (when he has time) ...

I also picked up that since going on retirement, some insurance on my overdraft and loan (credit accounts), was just stopped... This was discussed at the same meeting with the banking agent at ABSA Ben Swartstraat, just over two weeks ago, who promised that ABSA insurance will call me to resolve the matter/s. I called him yesterday, advising him, again to be advised that if he get some time, he will also advise them via mail to call me, and yet, once again, still no call either from them...

Dating back to March 2024 - I also still don't know why my Geyser was moved during a burst replacement, something that I have called and mailed ABSA Insurance numerous times about, including ABSA Actionline and the branch manager, but ABSA never called me back to advise. During the incident, I was the one managing the ABSA agent AND the contractors working at my house as well, and in the end had to manage 3erd and 4th parties, due to the breakages they have caused during this installation????