Change yo logo Today yes but tomorow not together

Today is Friday on Monday I did an application for a personal loan from which I was told I would get a response in 10 mins but it seems like their 10 mins has changed to 10 days or 10 months because it's now Friday I have been trying to call and I am not get any assistance. If my application was unsuccessful I would much rather be told about it rather than being left in the dark maybe that way I can explore other avenues which can assist because I did not process an application for the fun of things. I am disappointed with ABSA I am a new client but I do not see me having a fruitful relationship with them further if they don't take care of clients like this.