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snyman.hendrik snyman.hendrik

1 reviews | Active since Oct 2016

05 Oct 2016, 10:52

Change to Absa they said. It'll be fun and great they said! YEAH RIGHT!

<p>Absolutely insanely! </p> <p> </p> <p>After a number of emails sent and calls made to the dispute department still nothing has been done in resolving my request.</p> <p> </p> <p>Caleb Buys & his silly dispute department has no idea what it is they are doing. Three days after requesting to have funds reversed as it was paid into the wrong account and still nothing has been done.</p> <p> </p> <p>All they want is money that's not refundable, but still not willing to assist with urgent requests.</p> <p> </p> <p>THANK YOU CALEB & ABSA! FOR ABSOLUTELY NOTHING.</p> <p> </p> <p>ASSUMING THAT MY ASSUMPTIONS ARE CORRECT, THIS IS WHY SO MANY LEAVE YOUR BANK TO GO TO SOMEONE LIKE FNB, STANDARD BANK, NEDBANK & EVEN CAPITEC!</p> <p> </p> <p>YOUR ASSISTANCE AND SERVICE SUCKS BIG TIME!</p>

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Replies (5)
Absa
Absa's reply05 Oct 2016, 12:59
Official

Dear Hendrik

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Please provide us with your account number to lodge a formal complaint.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

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snyman.hendrik snyman.hendrik's update06 Oct 2016, 12:19
Reviewer Update

Okay, so I've posted my details as per your request 12 hours ago and still no response.

NICE ABSA!!!

Absa
Absa's reply06 Oct 2016, 16:31
Official

Dear Hendrik

As per our telephone discussion, we are still busy with your matter complaint and will advise soonest.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply06 Oct 2016, 16:31
Official

Dear Hendrik

As per our telephone discussion, we are still busy with your matter complaint and will advise soonest.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply06 Oct 2016, 16:32
Official

Dear Hendrik

As per our telephone discussion, we are still busy with your matter complaint and will advise soonest.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd