ES
Elize S
1 reviews | Active since Jan 2017
04 Feb 2020, 14:03
Change of banking details.
I am trying to change my bank account details for my Home Loan debit order for over 2 weeks now but no joy. The debit order eventually went off from the wrong account because I could not get any help to change it. The debit order reversed. I have called, completed debit order forms, emailed but nobody gets back to you and the changes are not being made. I have tried calling their call centre a couple of times today and on average I hold on for 16 minutes at a time. All I want to do is just change my banking details and just pay my monhly home loan installment. Can someone please help me. I want to PAY YOU Absa, please take the money!!!!!!!!
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Replies (2)
Absa's replyOfficial
04 Feb 2020, 17:26Dear Elize
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply04 Feb 2020, 17:26
Official
Dear Elize
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
ES
Elize S's updateReviewer Update
04 Feb 2020, 17:31Thank you for getting back to me Nthabiseng. Please get in contact with me so that we can please change my banking details in order for the debit order to go off successfully. I don't want my account going in arrears.
ES
Elize S's update04 Feb 2020, 17:31
Reviewer Update
Thank you for getting back to me Nthabiseng. Please get in contact with me so that we can please change my banking details in order for the debit order to go off successfully. I don't want my account going in arrears.