Change in service notification but cannot change

Received a notification from ABSA this morning to change to E-Statements, else in April 2016 I will be charged R20 for Depositor plus statements received via post.<br> Tried phoning to change according to request, first consultant just sent me back to menu, second one indicated that even though I registerd for telephone banking, it would expire, which it probably has, no body indicated that to me before, I'm paying rediculous amounts on banking fees, and still need to redo prior efforts to just change detail.<br> <br> Consultant was unhelpful, a \Just okay"was the response. BAD SERVICE ABSA"