Change has become a holiday for ABSA

I have been an ABSA client for many years and have used the Branch at Long Beach Mall in Cape Town for as long as it has been open. The staff they had working there were very friendly and efficient. Recently they have had a change in personnel and none of the previous staff are at the branch. They have been replaced and the efficiency is non existant.

I have been to the branch on two occasions one to speak to customer services and I gave up after 45 mins. The second time today I arrived at the branch at 15.24 to deposit some cash the branch lists that the branch closes at 15.30. The security guard sat playing on her phone not taking heed of me standing there two other woman were having a chat and looked up and then looked away. Being quite agrieved I got the branch phone number and phoned it to speak to the manager I watched through the window and nobody answered it . If this is Africanacity it is not a good experience . There were two other people that were affected and the one man said he had also had a few bad experiences and was moving his account to Capitec.