SL
Sonja L

1 reviews | Active since Mar 2009

14 Aug 2017, 14:13

Change from ABSA HomeOwner Insurance and get penalized

<p>My property bond at ABSA is R1,200,000 and my property replacement was R1,590,000 with September 2015 when I took my bond to ABSA from Nedbank. </p> <p>I received a rerate replacement from R1,590,00 0 to R1,690,000 in August 2017 and got a competitive rate from Dial Direct for R466.03 (with R20,000,000 personal liabilty) against R612.62.</p> <p>When I informed ABSA Private Bank, they immediately stated an evaluation is needed on the property and eventhough I am covered by DialDirect for R1,700,000 the amount need to be adjusted to the new evaluation amount.</p> <p>If I stayed with ABSA, I would have paid (R385,000 difference):</p> <p>Market Value R1,200,000</p> <p>Replacement Value R1,685,000</p> <p>My new evaulation given to me on 14 August 2017 is now (R1,750,000 difference):</p> <p>Market Value R1,500,000</p> <p>Replacement Value R3,250,000</p> <p>I believe ABSA is penalising me for changing insurers and its ******* for them to do so. Why would an estimate between Market value and Replacement value jump from R385,000 to R1,750,000.</p> <p>I am now forced, yes forced, to uplift my cover to R3,250,000 (which is definitely going to get me a mansion built if something happens with high grade finishes). I now have to pay R595.23 and had to drop my personal liability to R5,000,000 to make this affordable.</p> <p>This ********* and unprofeesional treatment has been escalated to the Pre-Ombudsman for Banking Services today and will be escalated to the Short Term Insurance Ombudsman.</p> <p>Never take out HomeOwners Insurance with the bank when you purchase a home as it seems you will land up paying 4 times more at the end of the day. when you want to exercise your right to freedom of choice.</p>

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Replies (3)
Absa
Absa's reply15 Aug 2017, 08:18
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

SL
Sonja L's update21 Aug 2017, 09:48
Reviewer Update
Private Banker dealing with complaint. Stated that the replacement amount of R3 250 000 is correct. Complaint will need to go to Short Term Insurance Ombudsman. ABSA penalizing me for changing insurers. Insurance with Dial Direct less than R600 for R3 250 000 and ABSA was R612 for R1 685 000. Lodged complaint with SA Council for Valuers as they stated I have below average tiling yet my replacement costs will pay for top of the range tiling.
SL
Sonja L's update13 Jun 2018, 12:19
Reviewer Update
Still not resolved since August 2017 to date (June 2018) as the Banking Services Ombudsman is sitting with a 6 month backlog and can not address my query. ABSA not resolving the issue either as its not a priority to them as I'm paying over R1 100 per month for two policies. Being a Private Bank client does not give you any privilege that I am paying for.